FAQ & Knowledge Base

Yes! We recommend starting with a free remote estimate — it's the quickest way to understand costs.

• Send photos + a short description via chat, contact form, or email
• We'll provide an estimate at no charge
• No obligation to proceed

If a remote estimate isn't possible, or you prefer an on-site assessment, there's a $99 initial service fee. This covers:

• Technician travel to your location
• On-site assessment and detailed quote
• Completion of very minor pre-agreed quick tasks

If you approve a larger job based on the on-site quote, the $99 is fully credited toward your total.

We provide a transparent, itemized quote before any work begins — so you know exactly what you'll pay. No hidden fees, no surprises.

• A minimum visit charge of $99+ applies when work is performed
• Material costs are quoted separately and approved by you in advance
• Final price depends on complexity, access, and time required

No prepayment required. Payment is due upon completion of the work.

• Cash
• Zelle
• Venmo
• Credit / Debit Card
• Apple Pay / Google Pay
• Check

1. Contact us — via chat, online form, phone, or email
2. Describe your project — details + photos help a lot!
3. Get confirmation — SMS or email with time, address, and key details
4. Technician arrives — on time, ready to work
5. Pay after the job is done — no prepayment required

In most cases, yes. We offer same-day and next-day appointments depending on availability. Call us or submit your request online and we'll confirm your slot within 30 minutes.

• Free cancellation: 24+ hours in advance
• Late cancellation fee: $50 (less than 24 hours notice)
• Rescheduling: Free if 24+ hours in advance
• Arrival time: Preferred window or exact time can be requested and accommodated when possible

• Clear the work area
• Have materials ready (if you're providing them)
• Send entry instructions (door code, elevator rules)
• Notify doorman or security in advance
• Keep pets away from the work area
• Secure valuables and personal belongings

Yes. Our hours are:

• Monday – Friday: 9:00 AM – 7:00 PM
• Saturday – Sunday: 10:00 AM – 4:00 PM

What IS covered:

• Labor warranty: 1-year workmanship guarantee on all labor
• Parts warranty: 60 days on parts supplied by us

What is NOT covered:

• Normal wear and tear
• Misuse, abuse, or accidental damage
• Pre-existing conditions
• Client-supplied parts or materials
• Third-party damage

See full details in our Terms of Service.

Your satisfaction is our priority. If something isn't right, we'll come back and fix it at no additional charge. We stand behind every job with a quality guarantee.

Yes! Repair Asap LLC is fully insured:

• General Liability Insurance
• Workers' Compensation

We perform tasks that typically don't require NYC Licensed Master trades. For permitted work (major electrical or plumbing), we can recommend licensed professionals.

We serve Manhattan, Brooklyn, Queens, Staten Island, and Western Long Island (Nassau County). Most of our work is concentrated in Manhattan and Brooklyn, but we're happy to travel wherever the job takes us.

No — our technicians arrive fully equipped with professional-grade tools. If specific materials are needed (paint, fixtures, parts), we'll discuss and source them for you, or you can provide your own.

• Major construction or gut renovations
• Permitted electrical & plumbing (new circuits, sewer lines)
• Roof work
• Window glass replacement
• Appliance installation requiring 240V specialized setup

Not sure? Contact us and we'll let you know!