FAQ & Knowledge Base

Yes! We recommend starting with a free remote estimate — it's the quickest way to understand costs.

• Send photos + a short description via chat, contact form, or email
• We'll provide an estimate at no charge
• No obligation to proceed

If a remote estimate isn't possible, or you prefer an on-site assessment, there's a $99 initial service fee. This covers:

• Technician travel to your location
• On-site assessment and detailed quote
• Diagnostic testing where needed (meter or leak check)

If you approve a larger job based on the on-site quote, the $99 is fully credited toward your total.

We provide a transparent, itemized quote before work begins after reviewing the scope, access, photos, and materials.

• A $150 minimum applies for any repair or installation work; a $99 on-site assessment visit is available separately and credited toward the job
• Prices shown are for labor — NYC sales tax (8.875%) is added where applicable; some capital-improvement installs are exempt with Form ST-124
• Material costs are quoted separately and approved by you in advance
• Final price depends on complexity, access, and time required

No prepayment required. Payment is due upon completion of the work.

• Cash
• Zelle
• Venmo
• Credit / Debit Card
• Apple Pay / Google Pay
• Check

1. Contact us — via chat, online form, phone, or email
2. Describe your project — details + photos help a lot!
3. Get confirmation — SMS or email with time, address, and key details
4. Technician arrives — on time, ready to work
5. Pay after the job is done — no prepayment required

Scheduling depends on availability, location, building access, and scope readiness. When an urgent or short-notice visit is available, a rush fee may apply. Call us or submit your request online and we will confirm the appointment window after review.

• Free cancellation: 24+ hours in advance
• Late cancellation fee: $50 (less than 24 hours notice)
• Rescheduling: Free if 24+ hours in advance
• Arrival time: Preferred window or exact time can be requested and accommodated when possible

• Clear the work area
• Have materials ready (if you're providing them)
• Send entry instructions (door code, elevator rules)
• Notify doorman or security in advance
• Keep pets away from the work area
• Secure valuables and personal belongings

Yes. Our hours are:

• Monday – Friday: 9:00 AM – 7:00 PM
• Saturday – Sunday: 10:00 AM – 4:00 PM

What IS covered:

• Labor warranty: 1-year workmanship guarantee on all labor
• Parts warranty: 60 days on parts supplied by us

What is NOT covered:

• Normal wear and tear
• Misuse, abuse, or accidental damage
• Pre-existing conditions
• Client-supplied parts or materials
• Third-party damage

See full details in our Terms of Service.

Your satisfaction is our priority. If something covered by the workmanship warranty is not right, we will review it and schedule a correction under the warranty terms.

Yes! Repair Asap LLC is fully insured:

• General Liability Insurance
• Workers' Compensation

We perform tasks that typically don't require NYC Licensed Master trades. For permitted work (major electrical or plumbing), we can recommend licensed professionals.

We serve Manhattan, Brooklyn, Queens, Staten Island, and Western Long Island (Nassau County). Most of our work is concentrated in Manhattan and Brooklyn, but we're happy to travel wherever the job takes us.

No — our technicians arrive fully equipped with professional-grade tools. If specific materials are needed (paint, fixtures, parts), we'll discuss and source them for you, or you can provide your own.

• Major construction or gut renovations
• Permitted electrical & plumbing (new circuits, sewer lines)
• Roof work
• Window glass replacement
• Appliance installation requiring 240V specialized setup

Not sure? Contact us and we'll let you know!