1. Information We Collect
We may collect information when you use our website or request services, including:
- Contact & Service Information: name, phone number, email address, service address, and details about your request (including photos or notes you submit)
- Communication Information: messages or inquiries you send us (including via website forms or chat)
- Technical Information: IP address, browser type, device information, pages visited, and approximate location derived from IP (via cookies or similar technologies)
2. How We Use Your Information
We use your information to:
- Provide, schedule, and perform handyman services
- Respond to inquiries and provide customer support
- Send appointment confirmations, reminders, and service updates via email and SMS
- Improve our website, services, and customer experience
- Prevent fraud and maintain security
- Comply with legal obligations
3. Sharing of Information
We do not sell your personal information.
We may share your information with:
- Technicians or subcontractors to fulfill your service request
- Service providers that help us operate our business (e.g., CRM, scheduling, messaging/SMS providers, payment processors, website tools)
- Government authorities if legally required
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
4. Cookies & Analytics
We may use cookies and similar technologies to:
- Enable core website functionality
- Understand website traffic and performance
- Support embedded content (such as review widgets or video players)
You can disable cookies in your browser settings, but some features may not work properly.
5. Embedded & Third-Party Services
Our website may use the following third-party services:
- Google Fonts — for typography (loaded from Google servers)
- Trustindex — for displaying verified customer reviews
- ChatLLM by Abacus.AI — for AI-powered chat support
These providers may collect technical information or set cookies under their own privacy policies. We are not responsible for third-party privacy practices.
6. Data Retention
We keep personal information as long as necessary to provide services, maintain business records, resolve disputes, and comply with legal obligations.
7. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no online system can be guaranteed 100% secure.
8. Your Rights & Choices
You may request to:
- Access, correct, or delete your personal information
- Opt out of marketing communications (if applicable)
- Opt out of any future communications from us
To make a request, contact us at info [at] asap.repair or call +1 (775) 310-7770.
9. SMS Communications
By providing your phone number when booking a service, you consent to receive transactional SMS messages including appointment confirmations, reminders, and service updates.
- Message frequency may vary based on your service interactions
- Standard message and data rates may apply
- Reply STOP at any time to opt out of SMS messages
- Reply HELP for assistance
- Consent to receive SMS is not a condition of purchasing our services
- Opting out may affect our ability to provide timely service updates
10. AI Chatbot
Our website uses an AI-powered chat assistant (ChatLLM by Abacus.AI) to help with customer service and booking inquiries.
- Purpose: Instant answers to common questions, booking assistance, and 24/7 service intake
- Photo uploads: You may upload photos in the chat for faster, more accurate estimates. Photos are used solely for service assessment
- Human handoff: If the chatbot cannot help, it will connect you to a human operator
- Data handling: Chat conversations are secure and used only for service assistance. We do not sell or share chat data with third parties
11. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. Your continued use of the website after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy, contact us:
- Email: info [at] asap.repair
- Phone: +1 (775) 310-7770
- Business Address: 99-60 64th Ave, Rego Park, NY 11374
- Mailing Address: 350 Northern Blvd Ste 324 #1412, Albany, NY 12204