Privacy Policy

1. Information We Collect

We may collect information when you use our website or request services, including:

• Contact & Service Information: name, phone number, email address, service address, and details about your request (including photos or notes you submit).
• Communication Information: messages or inquiries you send us (including via website forms or chat).
• Technical Information: IP address, browser type, device information, pages visited, and approximate location derived from IP (via cookies or similar technologies).

2. How We Use Your Information

We use your information to:

• Provide, schedule, and perform handyman services
• Respond to inquiries and provide customer support
• Send appointment confirmations, reminders, and service updates via email and SMS
• Improve our website, services, and customer experience
• Prevent fraud and maintain security
• Comply with legal obligations

3. SMS Communication (Transactional)

By providing your phone number, you consent to receive transactional text messages related to your request (e.g., appointment confirmations, reminders, service updates).

• Message frequency may vary.
• Message & data rates may apply.
• Consent is not a condition of purchase.
• To opt out, reply STOP at any time. To get help, reply HELP.
• Opting out may affect our ability to provide timely service updates.

4. Sharing of Information

We do not sell your personal information.

We may share your information with:

• Technicians or subcontractors to fulfill your service request
• Service providers that help us operate our business (e.g., CRM, scheduling, messaging/SMS providers, payment processors, website tools)
• Government authorities if legally required

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.

5. Cookies & Analytics

We may use cookies and similar technologies to:

• Enable core website functionality
• Understand website traffic and performance
• Support embedded content (such as review widgets or video players)

You can disable cookies in your browser settings, but some features may not work properly.

6. Embedded & Third-Party Services

Our site may include third-party tools (such as form widgets, review widgets, or video embeds). These providers may collect technical information or set cookies under their own policies. We are not responsible for third-party privacy practices.

7. Data Retention

We keep personal information as long as necessary to provide services, maintain business records, resolve disputes, and comply with legal obligations.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no online system can be guaranteed 100% secure.

9. Your Rights & Choices

You may request to:

• Access, correct, or delete your personal information
• Opt out of marketing communications (if applicable)

To make a request, contact us at info@asap.repair.

10. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

12. Contact Us

Repair ASAP LLC

Email: info@asap.repair

Phone: +1 (775) 310-7770

Business Address: 99-60 64th Ave, Rego Park, NY 11374

Mailing Address: 350 Northern Blvd Ste 324 #1412, Albany, NY 12204